Privacy Policy

Last Updated: April 27th, 2026

Sol Viva respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, complete our solar questionnaire, contact us by email, WhatsApp, phone or website form, book a call, or use our solar assessment, proposal, installation coordination or support services.

1. Who We Are

Sol Viva helps homeowners and businesses in Portugal assess, plan and install solar energy systems through trusted installation and technical partners.

For the purposes of data protection law, Sol Viva is the organisation responsible for deciding how and why your personal information is used.

Business name: Sol Viva
Website: www.solviva.biz
Email: [email protected]
Privacy contact: [email protected]

2. Information We Collect

We may collect and process the following types of information:

Contact information

This may include your name, email address, phone number, WhatsApp number and preferred method of contact.

Property and project information

This may include your property location, type of property, ownership status, roof type, available roof space, building plans, photographs, technical drawings, electrical board information, installation preferences and project timing.

Energy usage information

This may include your electricity bills, energy consumption, tariff information, electricity supplier, CPE number where required, information about appliances, pool pumps, heating, cooling, electric vehicles, batteries and expected future energy needs.

Communication information

This may include messages you send to us by email, WhatsApp, website forms, Google Forms, phone, video call, social media or other communication channels.

Website and technical information

When you visit our website, we may collect limited technical information such as your IP address, browser type, device information, pages visited and how you interact with the website. This may be collected through cookies, analytics tools, reCAPTCHA or similar technologies.

Customer and project records

If you become a customer, we may keep records relating to your proposal, installation, invoices, payments, warranties, system design, technical documents, registration documents, maintenance, monitoring and support.

3. How We Collect Your Information

We may collect your information when you:

• Visit our website;
• Complete a contact form;
• Complete our solar questionnaire;
• Send us information by WhatsApp, email or phone;
• Book a consultation or site visit
• Provide electricity bills, roof plans, photographs or technical documents
• Communicate with us about a proposal or project
• Enter into a customer agreement with us
• Receive installation, monitoring
• Maintenance or support services.

We may also receive relevant project information from installation partners, electricians, engineers, equipment suppliers or technical partners involved in your solar project.

4. Why We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiry

We use your contact details and enquiry information to reply to you, answer your questions and help you understand whether solar may be suitable for your property.

To assess your solar needs

We use your energy usage, property details and project information to assess your solar requirements, estimate system size, consider battery options and prepare an initial recommendation.

To prepare proposals and business cases

We may use your information to prepare indicative pricing, savings estimates, return-on-investment calculations, technical recommendations and project proposals.

To coordinate site visits and installation work

If you decide to proceed, we may use your information to arrange site visits, coordinate with installers, electricians, engineers, suppliers or technical partners, and help manage your project.

To register, support and maintain your system

Where applicable, we may use your information to assist with system registration, grid-related processes, monitoring, maintenance, warranty support and after-sales service.

To manage our business

We may use your information for administration, record-keeping, accounting, invoicing, legal compliance, customer service, internal reporting and business planning.

To send updates, where permitted

If you have opted in, we may send you occasional updates about solar energy, batteries, energy savings, maintenance and related services. You can unsubscribe at any time.

5. Our Legal Basis For Using Your Information

We only use your personal information where we have a lawful basis to do so.

Depending on the situation, we may rely on one or more of the following legal bases:

Pre-contractual steps

When you ask us to assess your solar needs, prepare a proposal or discuss a potential project, we use your information to take steps at your request before entering into a contract.

Contract

If you become a customer, we use your information to provide the services you have requested and to manage the customer relationship.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, improving our services, managing customer relationships, protecting our business and working with trusted project partners.

Legal obligation

We may use and keep certain information where required by law, including for accounting, tax, regulatory, legal or compliance purposes.

Consent

We rely on your consent where required, for example for certain marketing communications or optional uses of your information. You may withdraw your consent at any time.

6. Who We Share Your Information With

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to assess, quote for, install, register, monitor, maintain or support your solar system.

These may include:

• Solar installation companies;
  electricians
• Engineers
• Technical consultants
• Equipment suppliers
• Monitoring platform providers
• Maintenance providers
• Registration or grid-related service providers
• Professional advisers such as accountants, lawyers or insurers
• IT, website, email, form, booking, CRM and cloud-storage providers
• Payment, invoicing or accounting service providers
• Public authorities, where required by law.

We only share information that is relevant for the purpose involved. For example, an installer may need your property details, energy usage, roof information, photographs, contact details and project requirements in order to prepare a quote or carry out installation work.

Where appropriate, we require third-party partners and service providers to handle your information securely and only use it for the agreed purpose.

7. Tools And Platforms We May Use

To operate our business, we may use third-party tools and platforms such as:

• Website hosting providers
• Google Forms and Google Workspace
  WhatsApp
• Email services
• Calendar or booking tools
• CRM or project-management tools
• Cloud storage
• Analytics tools
• reCAPTCHA or spam-protection tools
  invoicing and accounting tools.

These providers may process personal information on our behalf or as independent service providers. Some may process or store data outside Portugal or the European Economic Area.

8. International Transfers

Some of the tools and service providers we use may process or store information outside Portugal or the European Economic Area.

Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual protections, recognised transfer mechanisms or other safeguards required by applicable data protection law.

9. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

As a general guide:

• General enquiries and incomplete questionnaires: Up to 24 months
• Solar assessments, quotes and proposals: Up to 5 years
• Customer project files: Duration of the project plus a reasonable support period
• Installation, technical and warranty documents: For the life of the system where needed for support, warranty or maintenance
• Invoices, accounting and tax records: As required by applicable Portuguese law
• Marketing preferences: Until you unsubscribe or ask us to delete them
• WhatsApp and email communications: As long as needed for the enquiry, project, support, legal or business record

We may keep limited records for longer where necessary to establish, exercise or defend legal claims, comply with legal obligations, resolve disputes or maintain accurate business records.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Limiting access to people who need the information
• Using password-protected systems
• Using two-factor authentication where appropriate
• Storing project information in controlled folders or systems
• Limiting what is shared with partners
• Keeping customer and project records organised
• Asking partners to handle customer information confidentially
• Reviewing access to customer information from time to time

No method of transmission or storage is completely secure, but we aim to protect your information using reasonable and proportionate safeguards.

11. What We Ask You Not To Send

Please do not send us sensitive personal information unless we specifically request it and it is necessary for your project.

For example, please avoid sending:

• Identity documents
• Bank details, unless needed for a specific payment or refund process
• Medical information
• Unrelated financial documents
• Information about children
• Passwords or login details
• Any information not relevant to your solar enquiry or project

If you upload an electricity bill, property document or photograph, you may redact unrelated information before sending it to us.

12. Marketing Communications

We may send you service-related messages about your enquiry, proposal, installation, maintenance or support.

We will only send you general marketing updates where we are legally permitted to do so. Where required, we will ask for your consent first.

You can opt out of marketing communications at any time by clicking an unsubscribe link, replying to our message, or contacting us at:

[email protected]

Opting out of marketing does not stop us from sending necessary service-related communications about an active enquiry, proposal, project or customer relationship.

13. Cookies And Website Technologies

Our website may use cookies and similar technologies to make the website work, improve performance, understand how visitors use the site and protect forms from spam or abuse.

Some cookies may be essential. Others, such as analytics or marketing cookies, may require your consent depending on how they are used.

We may use tools such as Google reCAPTCHA or analytics services. These tools may collect technical information about your device and website interaction.

You can control cookies through your browser settings. Where required, we will ask for your cookie preferences through a cookie notice or consent banner.

14. Your Rights

Under data protection law, you may have the right to:

• Ask whether we hold personal information about you
• request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Request a copy of certain information in a portable format
• Withdraw consent where we rely on consent
• Complain to a data protection authority

These rights are not absolute and may depend on the circumstances. For example, we may need to keep certain information to comply with legal obligations or protect our legitimate business interests.

To exercise your rights, contact us at:

[email protected]

We may need to verify your identity before responding to your request.

15. Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados, known as the CNPD. The CNPD is Portugal’s supervisory authority for GDPR and Law no. 58/2019. 

CNPD website: www.cnpd.pt

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. If the changes are significant, we may take additional steps to notify you.

17. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Sol Viva
Email: [email protected]
Privacy contact: [email protected]
Website: www.solviva.biz