Solar System Support & Technical Assistance
Sol Viva provides independent technical support, proactive monitoring, and fully managed solar oversight for residential and commercial systems across Portugal.
Need help with an existing install?
We assist with:
- Inverter faults and error codes
- Underperforming systems
- Battery issues
- Monitoring problems
- Second opinions on installation quality
- Installer dispute resolution
- Remote diagnostics
- On-site technical visits
- Written technical reports
- Rectification supervision
Need your system monitored?
We offer Solar Care for clients who want peace of mind that their system is working optimally.
What monitoring includes:
- Daily Professional Monitoring
- Smart Alerts
- Performance-Based Cleaning Insights
- 24-Hour Response
- Repair Coordination
- Annual Performance & Savings Review
Best for: Homeowners and commercial operators who want peace of mind without full management.
Want fully managed protection?
Fully Managed is our premium protection plan for clients who want Sol Viva to actively safeguard their system year-round.
What’s Included:
- Everything in Solar Care plus
- Annual Comprehensive Cleaning
- All through a simple monthly subscription
Result: Your solar infrastructure is professionally monitored and maintained without you thinking about it.
How to Safely Shut Down and Restart Your Solar System
If your solar system needs to be reset, it is important to follow the correct shutdown and restart procedure for your equipment.
The correct sequence can vary depending on your inverter, battery and backup configuration. For this reason, we recommend following the instructions for your specific system rather than using a universal shutdown procedure.
Select Your System
Deye
For customers with a Deye hybrid inverter and battery storage.
Huawei
For customers with Huawei SUN2000 & LUNA battery systems.
Fox
For customers with Fox ESS hybrid inverter & battery systems.
Tesla
For customers with Tesla Powerwall & solar systems.
Standard Solar
For customers with Solar PV without battery storage.
Other / Not Sure?
Get help identifying your system
For Commercial & Industrial Clients
Sol Viva supports international stakeholders, asset managers, and facility operators requiring independent technical oversight of solar infrastructure in Portugal. We work alongside installers, EPCs, and corporate energy teams to ensure systems operate safely, compliantly, and at optimal performance.