Terms of Business

Last Updated: April 27th, 2026

These Terms of Business explain how Sol Viva works with customers and prospective customers.

Please read these terms carefully before using our website, completing our solar questionnaire, requesting a proposal, booking a consultation, or using our solar assessment, coordination or support services.

By using our website, submitting an enquiry, completing a questionnaire, requesting a proposal or engaging Sol Viva, you agree to these Terms of Business.

These terms should be read together with our Privacy Policy and Cookie Policy.

1. Who We Are

Sol Viva helps homeowners and businesses in Portugal assess, plan and progress solar energy projects.

Sol Viva may provide solar assessments, project advice, proposal support, installer introductions, quote reviews, project coordination, maintenance support and related services.

Business name: Sol Viva
Website: www.solviva.biz
Email: [email protected]
Business address: Rua Luís de Camões, 250, Murches,2755-241, Portugal      Legal entity / Registration Details: Premium Professional Services (517729121)

2. What Sol Viva Does

Depending on the service requested, Sol Viva may help with:

• Reviewing your electricity usage and energy goals
• Assessing whether solar, batteries or related energy solutions may be suitable
• Preparing an indicative solar recommendation or business case
• Helping you understand system size, likely savings and estimated costs
• Introducing you to trusted solar installers or technical partners
• Reviewing quotes or project proposals
• Coordinating communication between you, installers and technical partners
• Helping with practical project considerations such as panel placement, battery location, cable routing and installation timing
• Coordinating site installation and registration
• Assisting with maintenance, monitoring or aftercare where agreed

3. What Sol Viva Does Not Do

Unless we expressly agree otherwise in writing, Sol Viva does not act as:

• The solar installation contractor
• The electrical contractor
• The engineering designer of record
• The equipment manufacturer
• The grid operator
• The electricity supplier
• A finance provider
• A tax adviser
• A legal adviser
• An insurance adviser

Any installation, electrical work, engineering work, registrations, certifications, warranties or technical compliance obligations may be carried out by appropriately qualified third-party providers.

4. Third-Party Installers And Partners

Sol Viva may introduce you to, or coordinate with, third-party installers, electricians, engineers, equipment suppliers, maintenance providers, monitoring providers or other technical partners.

We aim to work with trusted and suitable partners. However, unless otherwise agreed in writing, third-party providers are independent businesses and are responsible for their own work, advice, quotations, contracts, installation quality, safety, compliance, warranties and customer service.

Where you enter into a contract directly with a third-party installer or supplier, that contract is between you and that third party. You should review their terms carefully before accepting their proposal.

5. Information You Provide

To assess your solar needs, we may ask you to provide information such as:

• Your contact details
• Property location and property type
• Electricity bills or consumption data
• Information about appliances, heating, cooling, pool pumps, electric vehicles or batteries
• Roof plans, property photographs or technical drawings
• Electrical board information
• Project goals, budget and timing

You are responsible for ensuring that the information you provide is accurate, complete and up to date.

Our assessments, estimates and recommendations depend on the accuracy of the information provided. If information is missing, inaccurate or changes later, our recommendations, pricing, savings estimates, system design or project timeline may also change.

6. Proposals, Estimates And Business Cases

Any proposal, quote review, savings estimate, system size, battery recommendation, payback period, return-on-investment estimate or business case provided by Sol Viva is for guidance and decision-support purposes only, unless expressly stated otherwise in writing.

Solar performance and financial savings can vary depending on many factors, including:

• Actual electricity consumption
• Energy usage patterns
• Weather and solar irradiation
• Roof orientation, pitch, shading and available space
• Equipment selected
• Battery settings and usage
• Electricity tariffs
• Export rules or compensation
• Installation quality
• Future changes in household or business energy demand
• Future changes in electricity prices, taxes, regulation or incentives

We aim to provide realistic and useful guidance, but we do not guarantee any specific level of energy production, financial saving, payback period, return on investment, bill reduction or property value increase.

7. Site Visits And Technical Confirmation

Initial assessments may be based on information you provide remotely, including electricity bills, photos, drawings, satellite images, questionnaire responses or conversations.

Any proposal or recommendation may need to be confirmed by a site visit, installer inspection, electrical inspection, engineering review or other technical assessment.

System design, equipment choice, panel count, battery size, cable routing, installation method, timing and final pricing may change after a site visit or technical review.

8. Planning, Permissions And Registrations

Some solar projects may require registration, permissions, approvals, grid-related processes, condominium approval, landlord consent, planning considerations or other administrative steps.

Sol Viva may help explain or coordinate these processes where agreed, but responsibility for obtaining any required approval may depend on the project structure, installer responsibilities, property ownership and applicable law.

You are responsible for informing us of any restrictions affecting your property, including condominium rules, lease restrictions, heritage considerations, planning restrictions, roof access limitations or ownership issues.

9. Customer Responsibilities

You agree to:

• Provide accurate and complete information
• Tell us promptly if your circumstances, energy usage, property plans or project requirements change
• Check proposals and contracts carefully before accepting them
• Ensure you have authority to make decisions about the property
• Obtain any required landlord, co-owner, condominium or other consent where applicable
• Provide reasonable access for site visits or installation where agreed
• Follow safety instructions from installers or technical partners
• Pay any agreed fees, deposits or project costs when due

10. Fees and Payments

Where fees apply, we will explain the fee, scope of work and payment terms before you commit.

Unless otherwise stated in writing:

• Prices may be subject to VAT or other applicable taxes
• Any installer quote or equipment price is subject to confirmation by the relevant provider
• Deposits, staged payments or payment deadlines may be set by the installer or service provider
• Sol Viva is not responsible for payment terms imposed by third-party providers unless we have expressly agreed otherwise

11. Cancellations And Changes

Sol Viva’s service fee is normally payable on project completion. If the project is cancelled, paused indefinitely, or the customer proceeds without Sol Viva after work has started, Sol Viva may charge a fair proportion of the fee based on the work completed at that stage.

If you enter into a contract with a third-party installer or supplier, their cancellation and refund terms will apply to that contract.

If your project scope changes, pricing, equipment, system size, installation timing and estimated savings may also change.

12. Warranties

Equipment warranties, workmanship warranties, performance warranties and installation guarantees may be provided by manufacturers, installers or other third-party providers.

Sol Viva may help you understand or coordinate warranty information where agreed, but unless expressly stated in writing, Sol Viva does not provide the manufacturer’s warranty, installer workmanship warranty or equipment performance guarantee.

You should keep copies of all warranty documents, invoices, manuals, registration confirmations and maintenance records.

13. Monitoring, Maintenance And Support

Where Sol Viva provides or coordinates monitoring, maintenance, aftercare or support services, the scope of those services will be explained separately.

Support services may depend on:

• Access to monitoring platforms
• System connectivity
• Equipment compatibility
• Installer cooperation
• Manufacturer warranty processes
• Customer permission to access data;
  safe and reasonable access to the property where required

Monitoring and support services do not guarantee that all faults, performance issues or outages will be detected immediately.

14. Website Use

You may use the Sol Viva website for lawful personal or business purposes.

You must not:

• Misuse the website
• Attempt to gain unauthorised access to systems or data
• Submit false, misleading or harmful information
• Copy website content for commercial use without permission
• Interfere with website security or functionality
• Use the website in a way that breaches applicable law

We may update, change, suspend or remove website content at any time.

15. Website Information

The information on our website is provided for general information only. It is not technical, legal, tax, financial or investment advice.

Although we aim to keep website information accurate and up to date, solar technology, prices, regulations, incentives, electricity tariffs and market conditions can change.

You should not rely solely on website information when making a solar investment decision. Project-specific advice, quotations and technical review may be required.

16. Intellectual Property

The Sol Viva name, website content, text, graphics, images, documents, guides, assessments, proposal formats, business case materials and other materials created by Sol Viva are owned by Sol Viva or used with permission.

You may download or print materials for your personal use in considering or managing your own solar project.

You may not copy, reproduce, adapt, publish, sell, distribute or use Sol Viva materials for commercial purposes without our written permission.

17. Limitation of Liability

Nothing in these terms limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Sol Viva is not liable for:

• Losses caused by inaccurate, incomplete or outdated information provided by you or third parties
• Changes in electricity prices, tariffs, taxes, incentives, regulation or grid rules;
  weather conditions, shading, roof limitations or property-specific constraints
• Installer delays, workmanship issues, safety issues or failures by third-party providers
• Manufacturer defects or equipment failures
• Grid connection delays or registration issues outside our control
• Loss of profit, loss of business, indirect loss or consequential loss
• Decisions made based on indicative estimates, projections or assumptions

Where Sol Viva is liable, our liability will be limited to the amount paid by you directly to Sol Viva for the relevant service, unless the law requires otherwise.

18. Events Outside Our Control

Sol Viva is not responsible for delay or failure caused by events outside our reasonable control, including extreme weather, supply-chain delays, installer availability, grid delays, strikes, regulatory changes, power outages, internet outages, illness, accidents, war, civil unrest or other force majeure events.

19. Data Protection

We handle personal information in accordance with our Privacy Policy.

Before submitting personal information through our website, questionnaire, WhatsApp, email or any other channel, please read our Privacy Policy.

20. Complaints

If you are unhappy with any aspect of Sol Viva’s service, please contact us so we can try to resolve the issue.

Email: [email protected]

Please include your name, contact details, project address or reference if applicable, and a clear description of the issue.

We aim to respond within a reasonable time.

21. Changes to These Terms

We may update these Terms of Business from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

The version in force at the time you use our website, submit an enquiry or engage our services will apply, unless otherwise agreed in writing.

22. Governing Law

These Terms of Business are governed by the laws of Portugal.

The courts of Portugal will have jurisdiction, unless mandatory consumer protection laws provide otherwise.

23. Contact Us

If you have questions about these Terms of Business, please contact:

Website: www.solviva.biz
Email: [email protected]